Shipment Processing Time All orders are processed within 1-3 business days. We carefully pack every single item, especially our ceramics, with extra protective materials to ensure they arrive safely. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates We offer Free Express Shipping on all orders over $250. For orders under $250, calculated shipping rates will be displayed at checkout.
Carrier: We use premium express carriers (DHL Express, FedEx, or UPS) for all international shipments.
Estimated Delivery Time:
USA & Canada: 3-5 business days
Europe: 2-4 business days
Rest of World: 5-7 business days
Note: Delivery delays can occasionally occur due to customs processing.
Customs, Duties, and Taxes Decoriento is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer. Note for US Customers: Orders under $800 usually do not incur customs duties.
Damaged Items We take extreme care in packaging. However, if your order arrives damaged, please contact us immediately at [your e-mail] with photos of the damaged item and the packaging. We will arrange a replacement or a full refund immediately.
